LeanThinking

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• Companies should seek to meet their customers' needs in the most efficient way possible. The hallmarks of efficiency are an almost obsessive focus on value creation, avoiding any and all forms of waste. Here the concept of "value" should always be derived from the customer's perspective.

• Systematic elimination of waste not only lowers costs but is also invariably associated with increases in quality, delivery performance, and employee satisfaction. We have been successfully applying this approach in a wide range of sectors since 1993 鈥� and it remains as valid as ever in our connected world of today.